An Interactive Voice Response (IVR) is the first point of contact your callers will have when they contact you, that’s why companies all over Australia prefer professional audio productions for their IVRs. Not only does a recording answer the phone … Continue reading →

Too many times I have called a business only to be greeted with an interactive voice response, which is fine, except when they confuse me with their message. Below we outline the top 5 IVR prompt fails. 1.   Too Many … Continue reading →