Considering investing in an Interactive Voice Response (IVR) system and need some additional reassurance that these are a great investment? Media Sound can certainly give you loads of reasons why an IVR system is a good investment, but on this occasion, will focus on just the top 5 reasons.
Reduces Live Handling Time
An interactive voice system does all the work for you, so your staff can focus their time on their other tasks. These systems effectively and professionally answer your telephone calls and then directs the caller to the appropriate department. There job done!
IVR Systems Reduce Caller Times
Callers can retrieve information or be directed to the appropriate department through simply selecting from the menu, either by pressing a number on the keypad or by making a voice statement. Often, this can reduce caller times, as they are put straight through to the appropriate department, or a voice message will be played with the relevant information.
If you need an IVR system for tasks such as payments, then your callers can call whenever they like to make the payment, as no staff involvement is required. Convenient for all.
Reduce Call Queues
As it is all automated, your caller is greeted by your IVR system that starts to ask questions and get details as to where the caller needs to be directed to. Therefore, callers don’t have to wait for the receptionist to be able to take their call, and therefore, you can significantly reduce call queues.
Increase Business Hours
An IVR system can allow businesses to increase office hours, in the sense that callers can call 24/7 and gather information from the professional pre-recorded information playing to callers on the phone lines.
Interactive voice response systems that have been professionally scripted and voiced, sound exceptionally professional and will help advise and direct your callers to the right departments and find accurate information.
Media Sound are the specialists in audio productions for IVR systems, so please contact us today, and find out how we can help you get the most out of your internal communication systems.